Refund Policy

Welcome to Enterslice. We are a LegalTech platform catering to all your business needs. We currently work with a network of over 50,000+ independent professionals like CPA, CS, CFA or Top-Rated Lawyers, Audit professionals, Ex-CFO, Ex-CEO, etc. We appreciate your efforts while ordering the services from our website (https://enterslice.com/), and thank you for the same. Furthermore, to have a standard approach for our clients, we have a detailed refund policy mentioned below –

Refund on the request of the client –

• The service level agreement is the first agreement between the client and the independent professional, and all further procedures and work will be based on that agreement. Therefore, once this agreement is signed between the two parties, no change can be made to the services, and in case of any mistake in the agreement, it will be a matter between the professional and the client. Therefore, no refund for such a mistake can be claimed from Enterslice.
• Once you have confirmed your order, we will assign a suitable professional from our network to meet your requirements. It is important to note that no refund can be claimed once we assign the order to any of our network of professionals (CPA, CS, CFA, Lawyer, etc.). This is a non-negotiable aspect of our service.
• After assigning the professional, his team or the team of Enterslice may contact you for further processing. If you do not answer the call/email/WhatsApp for seven straight days, your order will be cancelled automatically. This process is in place to ensure that you are aware of the status of your order and the importance of timely communication. Please note that no refund will be initiated in this case.
• The refund can be initiated only after the professional's approval. If he does not approve the refund for any reason, it is a matter between the client and the professional. Therefore, Enterslice will not be entitled to the same.
• You undertake that before placing the order on our website, you have due knowledge of all the 'applicable government fees, government compliance requirements, Documents required, and any other Document or requirement that may be used to secure such license or registration or certification, or government approvals/ clearance'. Furthermore, you must furnish all the necessary licenses, documents, etc., along with all the required documents for the professional. You are supposed to submit all such documents to Enterslice (https://enterslice.com/) within 15 days. Once the mentioned time passes, the order will be deemed complete from our end, and you have to pay the balance even if you do not submit the documents on time. We stress the importance of timely document submission to avoid any misunderstandings or delays in the process.
• The professional will provide services under the country's laws, as mentioned in the service agreement. For, if you require services as per the US laws, then we will assign your requirement to a professional registered in the US, and no changes can be made to such requirement once we assign a professional for you; therefore, you can claim no refund for the same.
• It is essential to understand that 'time is money' and every consultation over call will be charged separately.
• No refund shall be issued if the client changes their mind about the service, abandons their plans, or claims delays in the service process.

Refund in case the service is not delivered from our network of professionals

• In case the assigned professional cannot deliver the service due to unforeseen events or lack of expertise in a particular field. Then, Enterslice, having a huge network of professionals, will transfer your request to another professional.
• Enterslice and the professional are separate people, and we do not have any connections with the government authorities. Therefore, any delay from the side of government authorities regarding paperwork, etc., will not count as a delay from the end of the professional, and you cannot claim any refund for such delays.
• A situation might arise where the government authorities may reject the client's application. Still, no refund will be granted for the same, as Enterslice has no role to play in such a situation. Moreover, if the client wishes to re-apply, he will have to pay 70% fees to the professional, and the procedure will start all over again.
• You must know that the government authorities may impose any penalty or fees on you for any reason. In such cases, you will have to bear all such penalties. Enterslice and the professional will not be entitled to pay any such amount.
• You understand that Enterslice is a platform where professional consultants provide services to clients in their capacities. Therefore, before purchasing any services from our website, you must undertake that you are a client and not an agent or intermediary. After taking your order, if we find out that you are an agent or middleman, we will cancel your order immediately, and no refund shall be granted for such an activity.
• After sending the Documents required for delivery orders through email or WhatsApp, we do not grant refunds under any circumstances.

Refund Procedure

• We transfer the refund only to the account from which we have received the payment. The amount will not be refunded to the account of any other party.
• Upon receiving approval from the appropriate consultant, the refund process is initiated, and refunds are typically issued within 30 to 60 days.

Escalation Procedure

• In case of any incident or complaint, you must first write an email to your assigned professional and cc it to info@enterslice.com. We usually take a week to resolve your concern.
• If you are not satisfied with the resolution provided by level 1, then you can make another appeal and write to our nodal officer at support@enterslice.com. Your issue will be resolved in 7 working days. You must keep in mind that the level 2 decision is final.

No Refund for Change of Mind, Service Cancellation, or Claimed Delays

No refund shall be issued if the client changes their mind about the service, abandons their plans, or claims delays in the service process. Enterslice and the assigned professional will have fulfilled their obligations under the terms of the agreement. As such, any alteration or cessation of the client’s plans shall not warrant a refund.

Refund for Consultant’s Inability to Perform Services

A refund may be granted only if the assigned professional cannot perform the agreed services and the consultant verifies this inability in writing. This written confirmation must outline the specific nature of the professional’s failure to perform and must be submitted to Enterslice for review. Refunds based on such inability will only be processed upon verification of the details provided by the consultant and the consultant's written acknowledgement.

Important terms

1. You must post the service inquiry on our website (Enterslice.com).
2. Make the payment in the specified bank account of Enterslice Pvt Ltd through your desired payment gateway. We must have received the payment.
3. We will search for the best fit for your desired services from our network of professionals.
4. A professional consultant will be assigned to you per your service requirement, and you will select the package within 1 hour after payment confirmation.
5. It is assumed that you know the requirements and Documents required to complete your service request.
6. You must provide all the necessary documents as and when required by the government agencies or the professional consultant to complete your service request.