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On 03rd April 2023, the Reserve Bank of India (RBI) issued a notification in regard to the Master Direction – Scheme of Penalties for Bank Branches and Currency Chests for Deficiency in Rendering Customer Service to the Members of the Public.
The notification states that the Scheme of Penalties for Bank Branches, including currency chests, has been formulated in order to ensure that all bank branches/currency chests provide better customer service to the members of the public and the linked bank branches keeping in consideration the objectives of Clean Note Policy and enhancing operational efficiency.
RBI Issues Master Direction – Scheme of Penalties for Bank Branches and Currency Chests for Deficiency in Rendering Customer Service to the Members of the Public
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