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The Securities Exchange Board of India (SEBI) has issued a circular on the redressal of investor grievances through the SEBI Compliant Redressal (SCORES) Platform. It links it to the Online Dispute Resolution Platform.
SCORES is a centralized web-based complaint redressal facilitation platform. It was launched in 2011 vide a circular no. CIR/OIAE/2/2011) dated 3rd June 2011. It was formed to provide a facilitative platform for the benefit of the aggrieved investors whose grievances are against (a) a listed company, (b) a registered intermediary, or (c) a market infrastructure institution (“Entities) remain unsolved. Such measures by SEBI have revised and strengthened the process of facilitating the redressal of grievances by such Entities. Master Circular No. SEBI/HO/OIAE/IGRD/P/CIR/2022/0150 dated 07 November 20222 on “Processing of investor complaints against listed companies in SEBI Complaints Redress System-SCORES” governs the process of investor grievances. To strengthen the existing investor grievance handling mechanism through SCORES, the entire redressal process of grievance has been made comprehensive. It has been made more efficient by reducing timelines and introducing auto-routing and auto-escalation of complaints vide SEBI (facilitation of Grievance Redressal Mechanism) (Amendment) Regulations, 2023. As a result, it becomes necessary to revise the extant process of redressal of investor grievances against the Entities and provide a mechanism through which Designated Bodies may monitor the process of the redressal of investor grievances by entities.
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