{"id":16269,"date":"2019-05-07T14:21:04","date_gmt":"2019-05-07T08:51:04","guid":{"rendered":"https:\/\/enterslice.com\/learning\/?p=16269"},"modified":"2022-09-06T14:10:34","modified_gmt":"2022-09-06T08:40:34","slug":"nbfcs-leveraging-fintech-to-build-a-customer-centric-business-model","status":"publish","type":"post","link":"https:\/\/enterslice.com\/learning\/nbfcs-leveraging-fintech-to-build-a-customer-centric-business-model\/","title":{"rendered":"NBFCs Leveraging Fintech to Build a Customer-Centric Business Model"},"content":{"rendered":"<p class=\"has-drop-cap\">In the present scenario Fintech companies are efficiently making use of new technologies to build a <strong>Customer-centric business model <\/strong>and to detect fraud, minimize the compliance. Non-banking financial companies  <br>(NBFCs) are the companies registered under the <strong>Companies Act 2013<sup><a href=\"https:\/\/www.mca.gov.in\/Ministry\/pdf\/CompaniesAct2013.pdf\"><strong>[1]<\/strong><\/a><\/sup><\/strong> which <strong>lend and make<\/strong> investment and their activities are like that of banks. <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;NBFC&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;Non-Banking Financial Companies (NBFC) operate similarly to banks but do not possess the legal status of a bank. Registered under the Companies Act 2013 and governed by the RBI Act&amp;#039;s section(...)&lt;\/div&gt;\"  href=\"https:\/\/enterslice.com\/learning\/terms\/nbfc\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]'>NBFC<\/a> has principal business of receiving deposits under any scheme or arrangement in lump sum or in installment. Fintech startups, though operating under different revenue models, also act as the right supplements to the banking business, these services include loans like private education loans, home loans, personal loans, and retirement planning.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is Fintech?<\/h2>\n\n\n\n<p>Fintech reflects financial technologies. Fintech represents a company that provides financial services to the consumer through new technology and software. Through new technology, Fintech products are designed to have a direct connect consumer&rsquo;s finance with technology.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" loading=\"lazy\" width=\"607\" height=\"388\" src=\"https:\/\/enterslice.com\/learning\/wp-content\/uploads\/2019\/05\/Fintech.png\" alt=\"fintech customer centric business\" class=\"wp-image-16301\" srcset=\"https:\/\/enterslice.com\/learning\/wp-content\/uploads\/2019\/05\/Fintech.png 607w, https:\/\/enterslice.com\/learning\/wp-content\/uploads\/2019\/05\/Fintech-300x192.png 300w\" sizes=\"(max-width: 607px) 100vw, 607px\"\/><\/figure>\n\n\n\n<p>Earlier the technology of Fintech was used in the back-end systems of bank or other financial institutions. In 2019, to build a customer-centric business model, Fintech has provided a platform in <a href=\"https:\/\/enterslice.com\/learning\/crowdfunding-business-license-requirement\/\"><strong>crowd funding<\/strong><\/a> platforms which allows internet and application users to send or receive money from others on the platform and to pool funding from a variety of sources all in the same place.<\/p>\n\n\n\n<p class=\"has-text-color has-background has-very-light-gray-color has-vivid-cyan-blue-background-color\"><em><strong>GOFUNDME, PATREON ARE FEW COMPANIES PROVIDING CROWDFUNDING PLATFORMS OUTSIDE TRADITIONAL BANKING.<\/strong><\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is Customer Centric Business Model?<\/h2>\n\n\n\n<p>In\nthe present era, where the customers are very much aware of the things,\nCustomer centricity is not just about offering better services, but to give a\ngreat experience from the awareness stage.<\/p>\n\n\n\n<p>The\ncore business model strategy is to put your customer first, at the core of your\nbusiness.<\/p>\n\n\n\n<p>The characteristics that are important to build a customer-centric business model and digital native culture:<\/p>\n\n\n\n<ul><li>Customer centric &ndash; Understanding the customer<\/li><li>Innovative &ndash; Understanding the customers need and empowering the frontline<\/li><li>Data driven &ndash; Feedback drives customer improvement.<\/li><li>Collaborative.<\/li><\/ul>\n\n\n\n<p>In India, NBFCs are adopting latest technology innovations much faster than many banks and insurance companies.<\/p>\n\n\n\n<p class=\"text-left\"><b>Read our article<\/b>:<mark style=\"background: #fffd03 !important;\"><a href=\"https:\/\/enterslice.com\/learning\/how-emerging-technologies-helping-nbfc\/\">How are emerging technologies helping NBFC&rsquo;s?\n<\/a><\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Lending Based On Customer\nScorecards<\/strong><\/h2>\n\n\n\n<p>Lending based on CSC establishes the need for business expansion and reflects customer&lsquo;s ability to service the loan-<\/p>\n\n\n\n<div class=\"shadow3\">LENDING BASED ON CUSTOMER SCORE CARDS. Lending based on CSC establishes the need of business expansion and reflects customer &lsquo;s ability to service the loan<\/div><br>\n\n\n\n<div class=\"shadow3\">USING BOTs(Build operating Transfers)-for interaction with the prospective customers for self on-boarding. BOTs are easy even in rural and urban areas which ultimately reduces the operating cost<\/div><br>\n\n\n\n<div class=\"shadow3\">AADHAR-Based KYC,\nElectronic sign are adopted by NBFCs much faster than many other sectors. It\nhas paved the path for a very fast growth even in the MSME sector through\nfaster loan process<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Fintech to Build a Customer-Centric Business Model<\/h2>\n\n\n\n<p>NBFC has increased the  fintech customer base considerably registering an annual growth rate of 20%. NBFC have quite successful in expanding their retail customer base and transformed the banking value chain by disbursing loan acquisition faster and easier. To build a customer-centric business model NBFCs must ensure that they not only build a new customer base but to retain them successfully.<\/p>\n\n\n\n<p>In\ntoday&rsquo;s business environment where competition is so high, keeping customer\nsatisfaction Centre is very important. To meet the end-to-end customer need and\nrequirement, NBFCs have highly trained staff to resolve the queries in a faster\nmanner and this helps in retaining the customer base.<\/p>\n\n\n\n<p>Stepping into the age of the internet, the Indian consumer today is well informed and has a clear idea of what they actually want, NBFC&rsquo;s to have to take an upfront look at their offerings on products and assess if they are strong enough to hold the attention of the consumers of today. <\/p>\n\n\n\n<p>For\nretaining their customer base, NBFC&rsquo;s goes a long way base by having strong\nloyalty programs time to time Like the Banks, NBFCs have a very strong focus on\nmanaging relationships with their customers, end number benefits right from\ndiscounts, air miles, etc. Loyalty programs are a key tool in the finance\nsector and have been used as a tool to generate revenue in the company.\nDeveloping and implementing strong loyalty programs by using customer data,\nNBFC understands patterns and develop customized loyalty programs that suit\ntheir consumer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Present Scenario<\/h2>\n\n\n\n<p>In\nthe present competitive world, customer&rsquo;s satisfaction is of paramount\nimportance. Rendering high-quality end-to-end customer experiences help in\nmobilizing resources. NBFCs have highly trained staff to resolve queries and issues\nfaster and in a professional manner. This also contributes to increasing\ncustomer satisfaction and increasing retention.<\/p>\n\n\n\n<p>Technological\nadvancement and their implementation can be the great enabler of business.\nTechnology can be used to improve the application process and make it easier\nand faster; it provides the application review capabilities to allow &ndash;<\/p>\n\n\n\n<p>The\ncustomers to see the status of their application, <\/p>\n\n\n\n<ul><li>It provides multiple payment options, <\/li><li>It enables the secured transaction,<\/li><li>Promotes the provision of better\ninterest rates. <\/li><\/ul>\n\n\n\n<p>With the help to new technology, NBFCs launch new products and services with increased business opportunities. New Technologies helps in identifying NBFCs loopholes through customer portfolios, Business opportunities and their improvement are the game-changing assets of the <a href=\"https:\/\/enterslice.com\/nbfc-registration\"><strong>NBFC<\/strong><\/a>. It is implemented by enabling targeted profiling of customers which ultimately help in increasing customer engagement with NBFCs. Establishing themselves as India&rsquo;s financial landscape NBFC helps in meeting the financial needs of various sectors and individuals. NBFC&rsquo;s must focus on their core strengths in order to remain relevant and to keep their existing customer base.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"516\" height=\"414\" src=\"https:\/\/enterslice.com\/learning\/wp-content\/uploads\/2019\/05\/Fintech_NBFC.png\" alt=\"fintech customer centric business\" class=\"wp-image-16304\" srcset=\"https:\/\/enterslice.com\/learning\/wp-content\/uploads\/2019\/05\/Fintech_NBFC.png 516w, https:\/\/enterslice.com\/learning\/wp-content\/uploads\/2019\/05\/Fintech_NBFC-300x241.png 300w\" sizes=\"(max-width: 516px) 100vw, 516px\"\/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<br><div class=\"shadow1\">The Company should treat data as the asset of the company. Utilizing the data is enormous and complex. The opportunities and complexities are enormous which help the organization in enabling new insights, aims, and business models. It has maintained strong asset quality based compared to banks. NBFCs have taken large <a class=\"glossaryLink\"  aria-describedby=\"tt\"  data-cmtooltip=\"&lt;div class=glossaryItemTitle&gt;Market&lt;\/div&gt;&lt;div class=glossaryItemBody&gt;A market is a structured environment, either physical or virtual, where buyers and sellers convene to trade goods and services. This trading hub operates based on the principles of supply and(...)&lt;\/div&gt;\"  href=\"https:\/\/enterslice.com\/learning\/terms\/market\/\"  data-gt-translate-attributes='[{\"attribute\":\"data-cmtooltip\", \"format\":\"html\"}]'>market<\/a> opportunities with the robust business model, <strong><a href=\"https:\/\/enterslice.com\/fraud-risk-management\">risk management<\/a><\/strong>, governance and liquidity management.<\/div>\n\n\n\n<p class=\"text-left\"><b>Read our article<\/b>:<mark style=\"background: #fffd03 !important;\"><a href=\"https:\/\/enterslice.com\/learning\/nbfc-investment-and-credit-company\/\">RBI Merges Three Categories of NBFCs Into NBFC &ndash; Investment and Credit Company (NBFC-ICC) to Ease Operational Flexibility\n<\/a><\/mark><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the present scenario Fintech companies are efficiently making use of new technologies to build a Customer-centric business model and to detect fraud, minimize the compliance. Non-banking financial companies (NBFCs) are the companies registered under the Companies Act 2013[1] which lend and make investment and their activities are like that of banks. NBFC has principal [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":16272,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[6],"tags":[35,56],"acf":{"service_id":"8"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NBFCs Leveraging Fintech to Build a Customer - Centric Business Model<\/title>\n<meta name=\"description\" content=\"Fintech companies are efficiently making use of new technologies to build a Customer-centric business model and to detect fraud, minimize the compliances.\" \/>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enterslice.com\/learning\/nbfcs-leveraging-fintech-to-build-a-customer-centric-business-model\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NBFCs Leveraging Fintech to Build a Customer - Centric Business Model\" \/>\n<meta property=\"og:description\" content=\"Fintech companies are efficiently making use of new technologies to build a Customer-centric business model and to detect fraud, minimize the compliances.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/enterslice.com\/learning\/nbfcs-leveraging-fintech-to-build-a-customer-centric-business-model\/\" \/>\n<meta property=\"og:site_name\" content=\"Enterslice\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/enterslice\" \/>\n<meta property=\"article:author\" content=\"enterslice\" \/>\n<meta property=\"article:published_time\" content=\"2019-05-07T08:51:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-06T08:40:34+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/enterslice.com\/learning\/wp-content\/uploads\/2019\/05\/NBFCS-LEVERAGING-FINTECH.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:creator\" content=\"@enterslice\" \/>\n<meta name=\"twitter:site\" content=\"@enterslice\" \/>\n<!-- \/ Yoast SEO plugin. -->","authorName":"Narendra Kumar","authorImageUrl":"https:\/\/enterslice.com\/learning\/wp-content\/uploads\/2019\/04\/nk-1.jpg","authorDescription":"Experienced Finance and Legal Professional with 12+ Years of Experience in Legal, Finance, Fintech, Blockchain, and Revenue Management.","postViews":536,"readingTime":4,"nextPost":{"id":16314,"slug":"insider-trading-regulations"},"prevPost":{"id":16258,"slug":"due-dates-for-filing-gst-return"},"featuredMediaUrl":"https:\/\/enterslice.com\/learning\/wp-content\/uploads\/2019\/05\/NBFCS-LEVERAGING-FINTECH.png","postTerms":"NBFC","_links":{"self":[{"href":"https:\/\/enterslice.com\/learning\/wp-json\/wp\/v2\/posts\/16269"}],"collection":[{"href":"https:\/\/enterslice.com\/learning\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enterslice.com\/learning\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enterslice.com\/learning\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/enterslice.com\/learning\/wp-json\/wp\/v2\/comments?post=16269"}],"version-history":[{"count":0,"href":"https:\/\/enterslice.com\/learning\/wp-json\/wp\/v2\/posts\/16269\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enterslice.com\/learning\/wp-json\/wp\/v2\/media\/16272"}],"wp:attachment":[{"href":"https:\/\/enterslice.com\/learning\/wp-json\/wp\/v2\/media?parent=16269"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enterslice.com\/learning\/wp-json\/wp\/v2\/categories?post=16269"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enterslice.com\/learning\/wp-json\/wp\/v2\/tags?post=16269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}